Magpie Designs is committed to providing you with the highest level of quality service. Despite our best efforts, however, today's significantly increased shipping volumes and other potential handling issues due to this pandemic may disrupt the timely receipt of your order, particularly deliveries to the USA and Internationally. Regrettably, Magpie Designs can assume no responsibility for such unforeseen shipping disruptions or delays in receiving your order.
One-of-a-Kind Custom Embroidered Products
Each embroidered garment, promotional item or similar product custom embroidered by Magpie Embroidery Designs is the result of a collaborative effort between you and Magpie Embroidery Designs, customized to your specifications. Only when the embroidery design process has been completed and approved by you can your requested items (by number, sizes, colour, materials, etc.) be ordered from our suppliers which can then take up to 7-14 days for us to receive (often sooner but not always) in order for the embroidery process to commence. In the case of embroidered jackets or other items provided to us by the client the embroidery process will commence once the jacket/other item(s) have been received in our studio and the design process has been approved by you. Once the embroidered products have been completed and are ready for shipping, we will then contact you by e-mail to confirm your preferred shipping method and then advise as to shipping costs (we highly recommend adding insurance to these custom orders).
In the case of custom embroidered jackets or other items provided by the client shipping costs will be paid by the client to ship to our location for embroidery. A shipping invoice will be provided to the client before the embroidered jacket/item is shipped to you.
Ready-To Buy Products
Are created as they are ordered & paid for by the customer. Shipping will usually occur within 7-10 business days of you placing and paying for your order (Monday to Friday, excluding weekends and statutory holidays in Canada). Shipping costs for Ready-To-Buy Products are based on the weight of the item and your mailing address. The shipping costs will be added to the cart during the check-out process.
Deliveries can sometimes be faster or slower than anticipated, so please allow up to 15 business days for delivery. Unfortunately, Magpie Designs can't be responsible for errors or delays by others in delivering your package. If your package hasn't arrived within 15 business days, however, please Contact Us so we can review your order details and do our best to further assist in locating/tracking your package.
Magpie Designs does NOT assume responsibility for the replacement cost of packages and contents lost, stolen or damaged during shipment. Adding carrier insurance to your shipped order is therefore highly recommended. Similarly, we cannot track or replace any lost packages if the customer has elected shipment without any tracking feature.
Shipping costs for Custom orders such as jackets are not included in the Magpie Design's service pricing. All shipping costs, based on your specified preferences, will be invoiced separately and payment for shipping costs received by us before the order can be shipped.
Mailing/shipping costs will, of course, vary depending on your preferred shipping mode, size and weight of the package, added features selected (such as tracking, insurance, registration, recipient signature requirements, special delivery instructions, etc.) and in particular, the destination address you specify for delivery.
For orders shipped outside of Canada, the customer is solely responsible for any and all taxes, import duties, tariffs or other fees as may imposed by the receiving country. Such costs are not the responsibility of Magpie Designs, are not included in Magpie Design's service pricing and will never be applied to mailing/shipping costs charged to your order. International customers are strongly encouraged to consult your local customs regulations in this regard before placing any embroidery order with Magpie Designs.
As noted in our Returns/Exchanges Policy, there are no returns or exchanges except in the sole case of error(s) directly attributable to Magpie Embroidery Designs.
Exclusions: Digitally Downloaded Materials
The above policies relating to shipping and return-shipping charges do not, because of the nature of the product, apply to digital embroidery files and associated supporting documents produced by Magpie Designs that are delivered electronically as instant downloads at the time of purchase. (Refer to our Returns/Exchanges Policy for further information on return of such materials.)